When you place an order online or over the phone a pre-authorization of funds is created from the checking account related to your debit card. This pre-authorization is 'holding' funds until your order has shipped and the funds are actually transferred from your bank to WesternOutlets.com to pay for your order.
Unfortunately, there are times where more than one pre-authorization may appear on your account. Each bank has unique policies as to how long a 'pre-auth' will continue to show on your account before being released. This hold may affect the availability of funds from your Account to pay for transactions.
This ultimately can result in your checking/savings statement appearing as if you have been charged multiple times by WesternOutlets.com, wehn in fact you have not. Your bank's process' for releasing the 'pre-auth' and the timing of the shipment may have not been in sync and thus multiple lines may appear on your statement and questions should be addressed to your bank.
Debit card policies in regards to pre-authorizations vary by each bank. WesternOutlets.com suggests you contact your bank to understand the policies they have in place prior to using your debit card for phone or online orders.
Last but not least, refunds to Debit Cards may take longer due to your banks processing systems. Even though WesternOutlets.com immediately processes all refunds, your bank may take 3 to 5 business days to return your funds to your account. Questions should be addressed to your bank once a refund has been processed by WesternOutlets.com.
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