Are sizes in UK or US?
We display both sizes. In addition, many styles are uni-sex so we also display both the women's and men's sies.
Will all styles fit the same?
No, Dr. Martens can differ in fit depending on the design. Here is some general size advice:
- Pointed toes and padded inner linings can make a shoe feel tighter.
- Wider toes will make the shoe seem bigger.
- Women’s footwear fits narrower than our Men’s and Unisex footwear.
- All styles are medium width unless otherwise specified.
- If you're a half size, more often then not, the size downwill be the better fit for you.
Will all the pairs of boots and shoes look the same?
No two pairs will be the same, which all adds to the individuality! Leather has natural variations in texture and pattern. Variations in shade and pattern are normal and are not considered defects. We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as the actual colors you see will depend on your device screen, we cannot guarantee that any color displayed will be accurate.
Which size should I choose when buying Dr. Martens?
We suggest using your usual size in regular shoes or boots. Please note that athletic shoes are sized differently, so we do not recommend using an athletic shoe size. Most styles only come in medium width. If you are a half size we usually suggest down the next whole size, but please use your own judgment in this case. Dr. Martens can differ in size, depending on the design, so we are unable to guarantee that each shoe will fit the exact same.
Do you offer half sizes?
Unfortunately, does not make half sizes in most of their styles. If you are a half size we usually suggest going down to the next whole size, but please use your own judgment in this case. Dr. Martens shoes can vary slightly in size based upon individual style. Some styles may be narrower or wider than others. Pointed toes and padded inner linings can make a shoe feel tighter. Wider toes will make the shoe seem bigger.
The style or size I want is not shown on this website. Can I purchase it from you?
Unfortunately, you cannot. Our website shows every item that we currently have in stock. If a style or size is not showing, it is sold out. Many styles and colors are seasonal, and may be discontinued at the end of the season. Contact us to inquire if an item or size will be restocked.
The SALE item I want is out of stock in my size, when will it be available?
Unfortunately, it will not be. All SALE and CLEARANCE items are likely to be a previous season's style and will be discontinued. We do not hold back stock on sale and clearance items, so once they are gone they will not be restocked.
PRODUCTS - FREQUENTLY ASKED QUESTIONS
Is there a comfort Guarantee?
Unfortunately, Dr. Martens cannot guarantee that every style will suit everyone's feet, as feet come in a variety of different shapes and sizes. We attempt to have a wide Variety of styles available at all times, so that you are able to find something that will be comfortable for you.
If you feel like the shoe is not the best fit, we suggest trying the shoes on when you receive them and wearing them indoors to make sure that they fit correctly. If not, you can return them for a refund, as long as they are in an unworn condition.
Do any of your Styles have removable insoles?
Styles with removable insoles will specify in the product description online. If not specified, the insole is not removable and is glued in. There is a layer of fiberboard underneath the insole, and this should not be removed. It will damage the shoe, as this is what traps the air inside the air-cushioned sole. The sole will feel harder if the air-cushion is released.
My soles are worn out, can you replace them?
The shoes cannot be resoled, unfortunately. This is due to the air-cushion feature and unique construction of the sole. The way it is heat sealed and stitched to the leather upper to trap air inside the air pockets is hard to reproduce outside of a factory setting. We have no facilities for repairs or resoling, and the soles are not sold separately.
What size laces should I buy for my Dr. Martens?
Dr. Martens carries a selection of laces for our shoes and boots. We recommend using the following guide when buying replacement laces:
- 3 eyelets and kids shoes – 26 inches
- 4-5 eyelets – 36 inches
- 6 eyelets – 47 inches
- 8-10 eyelets – 55 inches
- 14 eyelets – 83 inches
- 20 eyelets – 85 inches
- 39 inch Industrial laces
- 63 inch Industrial laces
Can I buy a single boot, or a pair in different sizes?
We are only able to sell our footwear in matched pairs.
Are Dr. Martens suitable in a Kitchen environment?
Dr. Marten’s footwear, with its PVC air-cushioned soles is known for both its comfort and durability. It is, however, wear-tested in a street environment, not in a kitchen environment.
Fats such as cooking oils and greases used in kitchens are very aggressive on all types of footwear, including Dr. Martens. If shoes are intended for this environment, we suggest special care. Washing the soles off daily with warm water and a grease-cutting soap (i.e. Dawn, Palmolive, etc.) and ensuring that the uppers are cleaned and protected may help footwear last longer in the kitchen environment.
Dr. Marten’s soles are oil, fat, acid, petrol, alkali RESISTANT, but not PROOF
Is the footwear slip-resistant on ice?
It is a fact that all rubber outsoles harden with lower temperatures, but the cold flex test is well within International Standards. Dr. Martens' formula passes in excess of 10 degrees lower than standard, in fact. Our soles also pass the SATRA slip resistance test on all types of surface, but on ice there is a problem which manifests itself on all rubber soles. The slip is on a thin film of water created by foot pressure. It is due to this that extreme weather tires use metal studs and mountain climbers use crampons.
What safety standards does Dr. Martens Industrial footwear meet?
Dr. Martens makes Industrial footwear that meets the following standards:
ANZI Z41(ASTM F2413-05): Stands for the foot protection requirements set by the American National Standards Institute (ANSI). Periodically ANSI reviews the Z41 standard. The last revision was made in 1999, hence the pT99 revision date on the ANSI label. (Dr. Martens steel toed styles only. Soft toe styles do not have safety toes.)
EH (Electrical Standard): The EH requirement states that each shoe shall withstand 14,000 volts at 60Hz and the current leakage shall not exceed 3.0 milliamperes.
Class 1/75 (Toe Cap Impact Resistance): Shall pass 75-ft-1bf (foot pounds) with impact velocity of 117+/-2.1in/sec with a minimum of 16/32 in (0.50") clearance. (Dr. Martens steel toed styles only. Non-steel styles do not have safety toes.)
Class C/75 (Toe Cap Compression Resistance): Compression pounds of 2500 required with 16/32 in (0.50") clearance. (Dr. Martens steel toed styles only. Non-steel styles do not have safety toes.)
SD Type 1 (Anti Static): The standard for footwear materials with the ability to dissipate static electricity back to the ground faster than it can be generated. Generally with resistance between 1x106 and 1x108 ohms.
Slip Resistance: Meets or exceeds ASTM F1677-96 (Mark II Machine) a value of 0.25 as a safety margin for soilings tested on oily, greasy, icy, soapy, or oily/wet surfaces.
Metatarsal Guard (Met Guard, MG) meets or exceeds ASTM F2413-05 section 5.3 specifications. Internal and external metguard styles meets the same standards.
Heat Resistant (nitrile rubber) outsole offers heat resistance up to 300 degrees C (or 572 degrees F) for 60 seconds.
Puncture Resistant Sole (PRS) has a puncture-resistant midsole plate. Penetration force >1100N.
The safety footwear can be ordered on our website, www.drmartens.com/us in the Industrial section.
Is you footwear airport friendly (i.e. no steel shanks.)?
Most styles in our fashion line have wood or nylon shanks. Only the women's high-heeled styles have a steel shank. In our Industrial line there are several work boots that have steel shanks, or plates in the sole for puncture resistance. Please contact our Customer Service team if you have questions about a specific style!
Do you have any tips for breaking in the shoes?
The shoes may need to be broken in. Feet come in a variety of shapes and sizes, so sometimes a pair of boots or shoes will need to be broken in by one person, but not by another. For this reason, we don't have any great tricks for breaking in shoes that will work every time. Other factors effecting the comfort of shoes are the leather and style of the shoes. Due to these factors, the time needed to break in a pair of shoes will vary from person to person. Some styles are fashion footwear only, and will never work well for more strenuous activities.
The type of leather can make a big difference. Corrected leathers such as smooth, and patent leather generally take longer to break in because they have been treated to give the leather the textures that they have. These leathers are stiffer and have a smooth surface. They will generally take 1 or 2 weeks of solid use to break in. Uncorrected leathers such as greasy, nappa and grizzly are softer and easier to break in. For some people it is not necessary to break them in at all.
There are two philosophies on breaking in shoes: get it over with as quickly as possible, or do it slowly. If a shoe is slightly loose, this can cause the foot to rub uncomfortably. Insoles that take up the extra space or heel inserts can often help in these situations. We suggest consulting a local shoe repair shop, as the people that work there are often leather experts. They may have some suggestions for softening up the leather, recommending insoles and such.
Dr. Martens warrants against manufacturing defects not caused by wear and tear or comfort/fit issues. We cannot
accept returns for fit or comfort reasons once the shoes have been worn.
Can you custom make a pair shoes for me?
Unfortunately Dr. Martens does not offer custom shoes at this time, since they must be produced in large batches to be affordable.